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Order Process:
Once you have selected the items you want to purchase and you are ready to place your order; we offer a four-step ordering process:
Step 1: Shopping Basket
The shopping basket contains all the items you selected while shopping. During this step, you can add, delete, and change item quantities.
Step 2: Shipping & Billing
You are asked to provide your billing address as well as the shipping address for any gift recipients.
Step 3: Review Order
You are asked to provide your billing address as well as the shipping address for any gift recipients.
Step 4: Order Confirmation
A final confirmation summary of your order appears along with the contact information for Customer Service in case you need assistance.
Tracking & Billing:
Your credit card will be billed at the time your order enters the order process in our office, or is sent to our factory for shipment. Please allow 7 - 10 business days for tracking status for some items. You will be emailed a tracking number when your order is shipped. Please check your Inbox, Spam and Junk folder. You may call or e-mail customer service to check shipping status.
Shipping:
Exact fit custom enclosures are made to order and will generally ship within 4 weeks to ship .If a product is on back order, you will be informed either by phone or e-mail. You should expect to receive delivery within 1-14 business days in the 48 contiguous states unless otherwise noted. Please remember weekends and holidays for shipping purposes. Some months may be very busy and it may take a little longer to get out your order. We will do everything in our power to get it out as fast as we can. Please allow one day for processing your order paperwork. Once product is received, inspect before installation for any defects.
Returns and Exchanges
We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in first quality condition. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order.
Should you need to return the cover, it MUST be in its original, new condition. The cover must be clean and free of debris (including pet hair) in the original packaging Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted for exchange All special orders and Sunbrella products are non-refundable (except for warranty issue The items that are custom products on discountgolfcartcovers are all the Exact fit enclosures and covers.
If returning an item, please contact us via email at returns@eevelle.com regarding. A "Return Goods Authorization Form" A RGA # and return address must be given to you within 30 days from the date you received the item. The RGA # must be written on the outside of the box or the shipment back to us will be rejected at the warehouse. There are no straight refunds there are only exchanges. Please note that if there is a 25% restocking fee along with along with the payment of shipping. We cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits and exchanges.
All credit card purchases that qualify for refunds will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.
When You Receive
Your Order:
Do not refuse delivery for minor damage
to the package. If a package is damaged, check the contents for damage
before refusing delivery. If damage appears to be minor, and only a few
items need to be replaced, we recommend accepting the shipment (or at
least any undamaged packages) after making note of damages on delivery
receipt. Doing this will speed up the replacement process in many cases
because parts can be shipped sooner and faster delivery methods can be
used. Once product is received, inspect before installation for any
defects.
Warranties:
If the item is incorrect upon receipt: a call tag will be
sent and the correct item will be shipped. We will make every effort to
get you the correct product. No refunds or exchanges for a different item
if there is a warranty issue.
Warranties that fall
outside of our 30 day policy will be repaired or replaced (at our
discretion) provided that the customer prepays freight to and from our
factory.
The product must be
properly secured, maintained and utilized for the purpose for which it was
intended. During installation and removal, care must be taken not to snag
the cover on sharp objects. Pad all sharp corners or sharp objects on top
of your vehicle. Care should be taken when cinching back as the sides of
the steps on the ladder could possibly puncture the
cover.
The materials and
workmanship are guaranteed to be free of defects at time of manufacture.
The warranty does not cover normal wear, weather soiling, or stains from
environmental pollution.
The warranty is not
transferable and is also voided if the cover is modified in any way by the
purchaser. Warranties are only good for purchases made and shipped in the Continental USA. Any purchases made outside of this territory cannot be warranted.
For all warranty issues, detailed pictures are required.
You may e-mail all pictures to the e-mail address given. Please include
the "bill to" name, date and product you ordered. The warranty process
could take up to 3 weeks.
National Discount
Covers Co. cannot accept any packages freight collect or COD.
All packages must be shipped prepaid. Returns must be
inspected before final decisions are made on credits.
All credit card
purchases that qualify for a refund will be credited to the same credit
card account that was charged in the original purchase. Please allow up to
2-3 weeks for processing. We do not keep credit card information on
file.
If you have a warranty claim please click here
and e-mail customer service. For more information please click on Return &
Warranty Info
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